At Galiano Cam, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by proof of purchase (order number or receipt)
To initiate a return, please contact us at [email protected] with your order details and reason for return. We will provide return instructions upon approval.
Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment (if applicable) or a confirmation will be sent for record-keeping in the case of cash on delivery.
Refunds are typically processed within 7–10 business days after the item is received and approved.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected] within 7 days of receiving your order.
Non-Returnable Items
Certain types of items cannot be returned, including:
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Items marked as final sale
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Gift cards
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Custom or personalized products
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Used or damaged items not due to our error
Late or Missing Refunds
If you haven’t received a refund within the stated time, first check your payment method or contact your bank. If you still have not received your refund, please contact us at [email protected].